POLICE FORMALITIES
SMOKERS
DELAYS
SCHENGEN
SECURITY
TELEPHONE
AUTHORISED AIR CARRIERS
VACCINATIONS
DUTY-FREE SALES

Pet are usually accepted on board either in the cabin or in the hold, unless they are refused for valid reasons (the number of animals already accepted, state of health, legislation relating to dangerous animals, rules of the destination country etc.) If they weigh up to 5 kilos, your dog or your cat will normally be accepted in the cabin. They have to travel in a pet carrier, wich must be within a certain size limit (the total of the three dimensions must not exceed 115cm). It is essential that you notify the airline when you make your reservation that you will be accompanied by a pet, because two pets maximum are usually allowed on one flight.

Other than for exceptional cases, pets weighing more than 5 kilos must travel in the hold (which is ventilated, heated and pressurised).

If you do not have a cage which meets the regulatory standards, special boxes of varying sizes, according to the weight and size of the animal, are sold in most international airports (for your information: sizes range from 69x51x49cm up to 122x82x89cm and prices vary from €40 to €145 exclusive of tax).

Pets usually travel well in the climatised hold. If your pet is particularly fearful, nervous or susceptible to travel sickness, consult your vet before travel. Where necessary he will be able to prescribe a sedative.

Please ask for information about restrictions (depending on airlines and destinations) at the time of booking.

Before you board, airport security services must check that you are not carrying any article which is prohibited on board an aircraft. To do this, you will pass through a walk-through metal detector, and your hand baggage will be passed through an X-ray machine, and may also be opened for a visual inspection.

Here is some advice to save time when these checks are being made:

• Only take into the cabin what you will need for the flight. Travel light!
• If you are in any doubt about a sharp or blunt object etc. pack it in your checked baggage.

For your information, here is a list of prohibited objects.

• gas canisters, camping gas stoves,
• pressurised containers, aerosols (except for perfumes, toiletries, medicines)
• products which are corrosive, oxidizing, irritant or toxic, acids, wet batteries, paints etc.
• explosives (munitions, detonators, fireworks, fuses, etc.)
• inflammable products (fuel oil, petrol, etc.)
• radioactive materials
• magnetic materials

• firearms
• knives, scissors, cutters, razors etc. (with a blade 6cm or more in length)
• personal protection spray devices
• aerosol sprays (perfumes, toiletries, medicines) in containers over 500ml
• pointed weapons, with a cutting edge, blunt weapons, metallic or otherwise, such as clubs, weighted or pointed walking sticks
• any object which could be used as an offensive weapon, such as an ice axe, climbing stick etc.
• any toy or imitation of any of the articles above which could give rise to serious fears

Use prohibited during flight, take-off and landing:

• Laptop computers
• camcorder
• electric razor
• radio, TV, walkman

use prohibited during flight:

• cellphone, CB radio, wifi, radio CB, walkie-talkies
• remote control

Never agree to look after a baggage item or package for another person.
Do not leave your baggage unattended within the terminal complex. Government regulations in France and a number of other countries authorises the immediate destruction of any unattended baggage.
For the regulations on the authorised contents of your baggage, consult "articles prohibited in the cabin".

You may take into the cabin, free of charge and at your own responsibility for the duration of the journey, a single baggage item whose combined dimensions (width, length, depth) do not exceed 115 centimetres (for example 40 +55 +20 cm, wheels and handles included) and whose weight must not exceed 10 kilos as a general rule. Where this limit is exceeded, the airline has the right to stow the excess item(s) of baggage in the hold.

The following are generally accepted in the cabin without a surcharge (these are examples):

• One handbag (not a weekender bag).
• One briefcase or laptop computer not exceeding 15cm in width.
• One umbrella or walking stick (without a point).
• One camera, one pair of binoculars, one video camera or camcorder.
• A reasonable amount of reading material.
• Babyfood for the flight.
• One wicker baby basket, one folding stroller or one approved babyseat.
• One pair of crutches, one orthopaedic aid
• One guide dog belonging to a sight- or hearing-impaired passenger, if it has been accepted on the flight (muzzled).

Be sure not to pack in your hand baggage any object which could be considered dangerous, as these must not be transported in the cabin: weapons, even a collector’s item or toy, clubs, tools, knives (including penknives), scissors, metallic nail files, straight razors with blades, paralysing sprays etc. They will certainly be detected by the X-ray machine during the security control which is carried out before you enter the boarding area, and confiscated or even destroyed. See also the articles prohibited in the cabine section). However, hairsprays, aerosol perfumes or basic medicines are allowed in hand baggage.

Apart from your hand baggage which you may keep with you in the cabin (See cabin baggage), your baggage will travel in the aircraft hold.

Of course, only traditional baggage may be checked in. Bulky or cumbersome items (television sets, large domestic appliances, and also surfboards which exceed a certain size limit etc.) must be sent as freight.

As regards the transportation of certain other types of baggage in the hold (bicycles, skis, golf bags, musical instruments etc.) check in advance with your airline.

Your checked in baggage is transported in the hold free of charge up to a certain weight limit (or number limit) called the ‘free allowance’, and this varies according to your destination and the type of ticket you hold. Above these limits, you will have to pay a tax for each additional kilo (the Excess).

As a precaution, the airlines recommend that you secure your baggage with a strap. This is to avoid any risk of damage or theft to your checked in baggage during its transportation.

In addition, you should attach an identification label to your baggage (provided free of charge by your airline or tour operator) bearing your name, address and telephone number. It is also highly advisable to put another label with your contact details inside your baggage, and to lock it. Remember to remove check-in labels from previous journeys to avoid any misdirection of your baggage.

Do not place in your checked baggage your medicines, perishable goods, fragile or valuable objects (jewellery, cheques, cash, cameras etc.), business files or important papers, your keys, or your films or photographic film (because of the risk of damage to their quality which may be caused by the checked baggage security equipment), because in case of theft, loss or damage you will not be able to claim compensation. Keep these items with you in the cabin.

For safety and security reasons the national and international air transport regulations prohibit the carrying of dangerous objects in checked baggage. This includes all articles which are explosive, inflammable (cigarette lighters, matches), corrosive, oxidising, irritant, poisonous, radioactive, or magnetic, chorine, paint and compressed gas (camping gas for example).

For imperative reasons of security, never agree to look after baggage or packages for another person.

Contact your airline or the ‘baggage claim’ service of the airport services assistant AVIAPARTNER on 03.20.49.68.32

If your registered baggage has been lost, the responsibility rests with your carrier, in accordance with national and international regulations.

The compensation you can claim is legally limited, however, to a certain ceiling (except in the case of negligence on the part of the carrier, which is for the aggrieved passenger to prove). This legal reparation ceiling is calculated according to the weight of your baggage (or fixed by default per passenger in the United States, unless a special declaration of interest has been made in advance when the baggage was checked in). In order to receive these damages, send a written claim to your carrier as soon as possible. Be aware that liability actions are not admissible after a period of two years.

As soon as you have noticed that your baggage has disappeared when you arrive in the baggage collection area, it is very important to notify the loss to your carrier’s ‘Baggage’ service, or failing this, to the airport baggage service. You will be asked to fill out a special form which will allow a search to be carried out promptly and will also provide evidence to support your claim.

If in the meantime your baggage is found, the compensation to which you are entitled will be paid not as a loss, but as compensation for the delay of your baggage. In this case, you should lodge your claim for compensation no later than 21 days from the date your baggage was returned to you.

The free allowance is the weight and number of baggage items checked in to be stowed in the hold, which you can carry without having to pay a surcharge on your ticket.

It varies from airline to airline.

On scheduled internal and European flights it is generally 20 or 23kg, all rates taken into account in economy class (30 kg or more in first class or for certain subscribers).

On ‘holiday’ flights the free allowance is generally 15kg on short- or medium-haul services and between 20 and 25 kilos for longer flights in ‘tourist’ class (where two classes are configured).

· In addition to the weight (or number) of baggage items included in the free allowance, some airlines can transport other items of equipment free of charge in the hold (children’s bicycles, skis, wheelchairs for disabled passengers etc.). Ask your airline before departure.

· A baby travelling free of charge, or with a reduction of 90%, qualifies for a free allowance of 10 kilos on scheduled carrier routes (a small suitcase not exceeding this weight and whose three dimensions do not exceed 115cm plus a folding buggy for scheduled flights to/from Canada or the United States). However, in practice most carriers accept a folding buggy or wicker baby basket without any surcharge.

· Try not to exceed your allowance because the additional cost for excess baggage is very expensive, especially on transatlantic and/or international flights (See the Excess section)

If the weight or number of your baggage items exceeds the free allowance limit (See the Free Allowance section), you will have to pay an excess baggage supplement. The amount will vary depending on your flight’s destination.

Beware: the cost of your journey can soon be increased by a significant amount.

On internal flights within France this surcharge is generally only €1.52 per kilo (and €1.20 on services between Marseille or Nice and Corsica). Note that some carriers charge at a much higher rate and you should ask for information about this.

On international flights, the excess supplement is calculated per kilo, the amount based on a percentage of the full one-way adult fare in economy class. This is generally 1.4% per kilo in Europe, and in principle 1.5% in the rest of the world.

If your excess is too high, you can opt for a freight transport solution, which can be less expensive, either under the normal system or under the unaccompanied baggage system. However, some companies may offer you an all-inclusive rate for excess baggage, or special rates for certain equipment such as golf equipment, snow skis, surf or other types of board etc. Pet transport is charged at a special rate calculated on the basis of a fixed price or the rate applicable for excess baggage (See the Animals section).

When you make your reservation or buy your ticket (at a travel agency or airline desk) your agent will be able to advise you about your particular circumstances.

Babies who are not occupying a seat travel either free of charge (on French airlines’ scheduled internal routes) or for only 10% of the ticket price in all other cases. In addition, reductions of as much as 50% are offered for children between 2 and 12 years of age on scheduled routes or certain other destinations. Ask for information from the airline.

The amount of currency you carry is not limited under French law. However, whether or not you are a French resident, you must declare to French customs all cash sums, titles or securities worth 7,620 euros or more, both when leaving and entering the country.

For information on the procedure for this declaration requirement, contact a customs information service.

You should also get information from the Consulate or Tourist Office of the country you are visiting on the applicable regulations: some countries only permit entry of a limited amount of euros, or none at all.

Within the European Union (EU), you can buy goods for your own personal use from another Member State without limit of quantity of value and without declaring them at intercommunity borders. However, some particularly sensitive products remain subject to special arrangements – See ‘Special formalities’ below.

In France bringing in or taking out cash sums, titles or securities to a value of more than €7,600 requires a declaration to the customs authorities (Refer to the Currency section).

However, tax and customs formalities remain at borders with third countries (countries outside the EU).

So when you return to an EU country, you must declare the goods transported to the customs post and pay the relevant duties and taxes

However, you can get free allowances (so you have no duties or taxes to pay) on certain goods (purchases or gifts).

What are these goods and quantities?

For example, tobacco and alcoholic drinks. If you are over 17 (below this age, there is no allowance for tobacco and alcohol), you are entitled to an allowance of 200 cigarettes, or 100 cigarillos, or 50 cigars, or 250g of smoking tobacco. For alcoholic drinks you will have no duties or taxes to pay if you have 2 litres of wine and either 1 litre of a drink over 22° proof, or 2 litres under 22° proof. A proportional combination of two types of goods within the same category is admissible (for example, for tobacco: 100 cigarettes plus 50 cigarillos). .

• There is also an allowance of: 50 g of perfume, 1/4 litre of eau de toilette, 500g of coffee or 200g of coffee extracts or essence, and 100g of tea or 40g of extracts and essences.
• Any medication you carry must be for your own personal use.
• Finally, other goods you bring from a third country are exempt from duties and taxes if their value is below €175 (€90 for travellers who are under 15). These amounts may not be shared between different people for the same item. For instance, a group or family of 4 people cannot claim the free allowance for a camera valued at €700 (€175 x 4).

You must declare any item which has a value above the free allowance and pay the relevant duties and taxes on the whole value, with no deduction.

Personal effects which you use (including bicycles, appliances and sports articles) and have taken with you are admitted without formalities, whether or not they are packed in your baggage, as long as they could not be used, because of their nature or number, for commercial purposes.

However, to avoid any inconvenience on your return when you travel with certain everyday objects such as video cameras, cameras, tape recorders, radio sets, and also your personal jewellery, take supporting documentation with you: purchase receipts, customs receipts, or before you go ask for a free movement certificate, which is issued on request by the customs authorities.

Some goods are subject to special arrangements when entering or leaving the European Union, and also French territory. In some cases, their import and export are prohibited.

These goods are principally weapons and munitions, cultural goods, protected species of wild fauna and flora and products made from them (Washington Convention), live animals and animal products, plants and plant products, medicines and medical products (except those needed for the passenger’s personal use) and wines, alcoholic drinks, tobacco and other products subject to indirect contributions and the payment of taxes (unless the quantities mean they are presumed not to be commercial in nature). To avoid any difficulty, contact a customs service for information in advance

Be sure to remember that bringing into France, exporting or simply being in possession of any counterfeited item, even if only for your own use, is prohibited by law in France.

Also, do not be tempted to acquire a product which counterfeits a brand, especially while you are abroad, as you could expose yourself to severe sanctions: confiscation of the goods, customs fines, legal proceedings etc.

When you are returning to France, and when you are leaving, never accept a package from a stranger. This package may contain illegal drugs or explosives.

For information on the customs formalities when entering and leaving a State which is not a member of the EU, you can also contact the customs information centre (See addresses in the Appendix) or the country’s consular or diplomatic services (most countries have representation in France).

You can find the full texts on the rights of the passenger at http://www.aviation-civile.gouv.fr/html/oservice/droits.htm

1. The Montreal Convention: an international convention aiming to modernise the legal system governing the civil liability of air carriers in cases of damage caused to passengers, their baggage and to goods during international air transportation.
2. Regulation (CE) No 261/2004 of the European Parliament establishing new common regulations regarding compensation and assistance in case of denied boarding, cancellation or significant flight delay.
3. European Charter on the rights of air transport passengers.

Tél. : 0 800 67 89 10 11
E-mail : mail@europe-direct.cec.eu.int
Internet : http://europa.eu.int/comm/transport/air/rights/index_fr.htm

From the age of four years (or five years for some airlines, including Air France), on flights outside France and its Overseas Territories children can travel alone as UM passengers (UM = Unaccompanied Minor), if they do not suffer from any physical or mental disability. Note! Some airlines now charge for this service.

UM passengers must arrive at check-in at least 30 minutes (for internal flights) or one hour (for international and transatlantic flights) before the latest check-in time for the flight concerned. (See Check-in section).

• The unaccompanied child is assisted by airline personnel who will look after him/her and accompany him/her while boarding and then again while disembarking.
  At the airport of departure, when the child is checking in you will be given a special UM packet which the child must keep with him/her throughout the journey. It will contain his/her air ticket, identity paper, parental authorisation and an identification form for you to complete giving the name and address of the person who will be meeting the child on arrival.
  To avoid any difficulties, it is essential that the person whose name has been given to the airline is present to meet the child on arrival, and that this person carries some form of identification.
• During the journey, the airline’s flight attendants will supervise the child.

If your child has a connecting flight on an aircraft with same airline, he/she will remain under that airline’s supervision. If on the other hand, the connecting flight is with a different airline, you will be asked to sign a discharge of responsibility for the remainder of the journey, in accordance to international recommendations.

These must be accompanied by a valid passenger over 18 years of age (or younger if the person has proof of parental authority), or by an airline steward (the special rate for this service will be given on request).

When travelling alone, the airline does not take legal responsibility for children over the age of 12.

The airline will try, however, to provide as much assistance as possible in case of difficulty

In France, because of the strengthening of air transport safety and security measures, it is recommended that minors travelling alone carry proof of their identity with a photograph. If they are travelling with one of their parents the presentation either of the parent’s passport with the child included on it, or failing this the family record book (provided the accompanying parent also produces proof of identity) is sufficient.

Apart from carrying the proof of identity required by the destination country, any minor who is travelling alone, or accompanied by a person who does not have proof of parental authority, on an international route or long-haul flight to French Overseas Territories must carry authorisation to leave the country (issued by the child’s local Préfecture, or town hall) if he/she does not have a current individual passport.

A child under 15 years of age travelling with his/her parents may be included in a parent’s passport. However, it should be noted that the child is not automatically included in the visa issued to the passport holder. This should be considered when making a visa application to the embassy or consulate services of the destination country.

A child who has reached the age of fifteen must hold an individual transport to travel abroad, whether travelling alone, accompanied by parents or in the company of a third person.

A child who has residency status in France, who is travelling within countries of the European Union where the Schengen convention applies (France, Germany, Austria, the Benelux countries, Denmark, Spain, Italy, Finland, Greece, Portugal and Sweden) must hold, apart from a passport, either a travel document for a foreign minor (a DCEM) or a French Republic identity document (if the child was born in France), or a return visa affixed to the back of the passport. For information contact the administrative offices of the Préfecture.

Check-in is the process by which, on presentation of your air ticket (flight coupons for paper tickets or itinerary receipt for e-tickets) at the terminal’s check-in desk, the check-in personnel will check your passport and record the depositing of your checked baggage. You usually select your seat in the aircraft (window side or aisle side, smoking or non-smoking) when you check in.

Even if you are travelling without baggage, you still need to check in before presenting yourself for boarding.

Check-in facilities are available for passengers with hand baggage only. Consult your carrier if you are interested in this service.

• The latest check-in time is the time beyond which boarding of a passenger cannot be guaranteed. For internal flights, and even if you do not have baggage, the latest check-in time is now fixed at 25 minutes at least before the aircraft departure time, because of the procedures related to the recently strengthened air transport safety and security measures. For the same reasons, this time limit is extended to at least thirty-five or forty-five minutes for scheduled European flights.
  For international flights, your carrier may ask you to arrive at least one hour and up to three hours before take-off. A time limit of two hours is common for ‘Holiday’ flights to the Mediterranean Basin.
  The latest check-in time varies widely according to airline and destination. Be sure to follow your carrier’s instructions and the information on your ticket, or ask your travel agent to double check the latest check-in times.
• On internal French flights, unaccompanied children, groups and persons with limited mobility should present themselves an extra thirty minutes before the latest check-in time. This time limit is extended to one hour for international flights.
  If you are travelling with an animal, you should also plan an additional time limit of at least half an hour longer than the time for a passenger travelling alone
• Once the check-in formalities are completed, your ticket is returned to you together with a card which entitles you to board (boarding card). You will be asked to show this card to pass the police controls and/or security controls, when you go through customs, when you board the aircraft and if you wish to make a purchase in the duty-free shop.
• Be sure to retain the counterfoil of your flight coupon (paper ticket) or of your boarding card (for an e-ticket), because your baggage receipt is attached to it. The details on it will be used in the event of any incident affecting your baggage (loss or theft).

At the very least, you should carry your identity card or your passport. Some countries require a visa.

Ask for information about the formalities required for certain foreign destinations at your travel agency, police station or Préfecture before you leave.

Within the European Union or if travelling to a neighbouring country such as Switzerland, you will only need to present a national identity card or valid passport to the airport police services.

When travelling to certain other European countries, such as Bulgaria, Iceland, Malta, Norway, Romania etc. the presentation of a valid identity card is also sufficient.

For journeys undertaken exclusively in the context of a tourist package, some countries who have signed a special agreement with France accept the production of a valid identity card to enter their territory (for example, Morocco, Senegal, Turkey, Tunisia etc.).

For other foreign destinations you will need a current passport, which may also need to be valid for at least another 3 months (for example, Brazil, Kenya etc.) or 6 months after the date of entry into that country or your return journey (for example China, Egypt, Mauritius, India, Indonesia, the Philippines, Thailand, Vietnam etc.).

• Please note that for a number of countries you must also obtain a visa, by applying to the embassy or consulate of the country you are visiting. Take into account the time it will take to obtain these documents, especially visas, and consider applying at least a month before your departure date. Some travel agencies offer to undertake these formalities on your behalf.
• In addition, some countries (for example the United States, Hong-Kong, Mauritius, Singapore, the Seychelles etc.) require you to have purchased in advance a return ticket or a ticket to continue your journey, which must be presented to the police authority when you enter their territory.
• Your airline or travel agent will be able to provide you with all the necessary information on this point, but, except where they have sold a package tour, they cannot be held liable in the case of any omission.

You should also make enquiries at the consular or embassy services of the country of destination.

The airport terminals are strictly ‘no smoking’ areas, except for areas specifically signed ‘smoking’.

In accordance with the national regulations currently in force, all domestic flights of less than 2 hours are ‘no smoking’ on board the aircraft of French companies.

This same principle applies to flights of less than one and a half hours for most airlines, and increasingly to intra-European flights.

Flights can be delayed for a number of reasons: poor weather conditions, congestion of air corridors or airports, technical incidents or even organisational problems in the airline concerned.

Under the terms of the international and French regulations currently in force. ‘the carrier is liable for damages resulting from a delay in the air transportation of passengers, baggages or goods’. This is a general principle of presumed liability in the case of damage caused by a timetable delay, from which the carrier can certainly exonerate itself provided it can demonstrate that it took all necessary measures to prevent this damage, or that it was impossible to do so.

If, during a journey, you suffer significant damage as the result of a long delay, do contact your airline, who might offer you compensation to the extent that they accept responsibility.

Whatever the case, you will only be able to obtain satisfaction if you have suffered real damages (which you must be able to prove). The delay in itself is not in principle a basis for a claim. In addition, the delay you have suffered must be abnormal, and these criteria can be seen to be significant in view of the length of the flight (short or long distance) as well as the type of flight (scheduled or ‘charter’ flight).

Finally, the absence of your baggage on the baggage collection belt does not necessarily mean it has been lost. There may have been an incident which delayed its transportation. In all cases, notify your carrier’s representative at the airport or the airport’s baggage service immediately. You will be asked to fill a special form in to facilitate the search.

The Schengen Convention guarantees the free movement of people who are resident in or authorised to enter the signatory countries: France, Germany, Austria, Belgium, Denmark, Spain, Italy, Finland, Greece, Luxemburg, Holland, Portugal and Sweden.

In our airports, passenger flow has been reorganised in such a way that no automatic police controls are in place for flights from or to these countries; random spot checks are carried out by the immigration services and the Air and Border Police.

Please accept the security controls with good grace: they are in your own interests! These controls are carried out before you arrive in the boarding lounge. Hand baggage must be passed through a radioscopic scanner. The security agent views the contents on a screen. Your baggage may also be opened and searched. If you have a set of keys or any other metal object in your pocket put it on the radioscopic scanner belt to avoid setting off the alarm as you pass through the walk-through scanner. Because of the strengthening of air transport security measures, you must do the same with any object (metallic or otherwise) which you are wearing (watch, bracelet, necklace etc.) and your jacket and coat. Bins are available for this purpose to hold small objects. These objects and clothing will be returned to you when you have passed through the walk-through scanner. Be sure to remember that you are formally prohibited from carrying in your baggage any blunt or cutting object like penknives, scissors, knives, cutters, weapons or any object looking like a weapon etc. Any object of this type will be confiscated at security control and may be destroyed without any compensation. For articles which are prohibited in checked baggage, refer to the Baggage section.

If you wear a pacemaker or any other implanted technical device (insulin pumps or even some hearing aids) inform the security agent and do not pass through the walk-through scanner – but you will not have avoided the control, which will be carried out manually. Also, in some countries a body search is a mandatory addition to the electronic detection procedures.

You should also read carefully the section on articles prohibited from the cabin.

For safety reasons related to the functioning of the aircraft’s navigation and communication systems, the use of your mobile telephone is strictly prohibited during the flight.

Some airlines offer the service of a telephone on board their planes. Ask for information when you make your reservation

Commercial air transport is an activity which requires administrative authorisation.

The DGAC (the French civil aviation authority) is responsible for issuing permits allowing air carriers to operate commercial traffic to and from France.

Internet: http://www.dgac.fr/html/oservice/liste.htm

Depending on the destination, certain vaccinations are required for passengers (and animals). These vaccinations may require several injections and an interval may be necessary before protection is assured. Think ahead.

Information is available from the Pasteur Institute: 03 20 87 78 00

Lille
Institut Pasteur
1, rue du Professeur Calmette
59000 Lille 03 20 87 79 80
www.pasteur-lille.fr

Your airline will also be able to advise you about mandatory vaccinations for your journey.

For further information you can also consult:

http://www.diplomatie.gouv.fr/fr/conseils-aux-voyageurs_909/index.html
http://www.diplomatie.gouv.fr/fcv

Duty-free sales are available in the shops in the airport’s departures lounges, only if you are going abroad (to a country outside the European Union) or to one of the French Overseas Territories (TOM). Duty-free sales are not available for domestic flights, including destinations in the French Overseas Départements (DOM). The same applies to flights to a Member State of the European Union.

For the quantities and values of the free allowances you can claim on your duty-free purchases for extra-community flights, see the Customs section.